To make air travel safer, airlines and airports have instituted new health and safety protocols, such as baggage and seating restrictions, and Norwegian is no different. In the link below you will find information from them regarding refunds, rebooking, travel restrictions and much more. Please note that this information also applies to the subsidiary Norwegian Air International.
Information from Norwegian about flight status, ticket changes, refunds and cancellations
The link below has all the information you need about changing your ticket, refunds, cancellations, the status of your flight, and any other questions you might have. The page also links to a country-by-country breakdown of current travel restrictions.
Click here for information about refunds, cancellations and other useful information regarding your booking with Norwegian.